Frequently asked questions

Shipping

When will products be shipped?


Products are shipped within 2-3 business days.




How are products shipped?


Products are shipped via UPS, USPS or FedEx – depending on the products purchased and shipping destination.




How much does shipping cost?


The amount of shipping varies by product type:

  • Hockey Pucks = $6
  • All Other Products = $10
  • 8x12 frames = $12
  • 16x20 photographs = $16
  • Oversize Products = $45




Are there any shipping discounts?


Yes, shipping is Free for orders over $50 to Meridian or Boise, Idaho




How are products packaged?


Autographed photos are rolled and shipped in a protective tube, to ensure they do not get damaged. We do NOT ship frames (as glass/acrylic encasings can be easily broken and damage the photograph).




Do you ship internationally?


We do not ship internationally.





Refunds

Do you offer refunds?


We have been in business for 30 years and our goal is to have satisfied and repeat customers. If not satisfied with the product, you may return it within 30 days for a full refund (less original shipping costs).




How do I return a product?


Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to product during shipment.




How are refunds given?


Refunds will be credited to your original method of payment.





Authenticity

What is included with autographed items?


All of our autographed items: (1) have a matching hologram, and (2) come with a certificate of authenticity.




How are autographed items certified?


All autographed items are certified authentic through the top companies PSA/DNA, Beckett, Fanatics, or Upper Deck. They each have a serial number affixed on the item that can be looked up on the certifying company’s website.





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